ISO 9001, A MANAGEMENT TOOL
ISO 9001, A MANAGEMENT TOOL
Quality is increasingly an asset to consider. And that’s why quality professionals are increasingly sought after.
Among other topics and techniques to implement a Quality Management System, these professionals need to master the requirements of the reference Standards, namely the ISO 9001 standard, in Portuguese NP EN ISO 9001.
ISO 9001, a management tool, is a set of courses that aims to develop the necessary skills to achieve this objective in a simple, playful and practical way.
It comprises six courses, the first introducing the subject, the rules that govern it, its principles and concepts and the remaining five address the different stages of implementing a Quality Management System.
The courses in this set can also be taken separately.
OBJECTIVES
At the end of the action, trainees will be able to:
− Identify the language of Quality and its references
− Interpret the 9001 requirements and define ways to implement them
− Define and implement measurement, monitoring and improvement actions
RECIPIENTS
– Quality professionals
– Anyone who has an interest in the area.
PREREQUISITES
It is important to have a copy of NP EN ISO 9001:2015 and preferably also of NP EN ISO 9000:2015.
A copy of NP EN ISO 9001:2015 is included in the price.
CONTENTS
NCP Course – Standards, Concepts and Principles of Quality Management
− Why and why implement a Quality Management System
− The importance of Standards and the language of Quality,
− Introduction to NP EN ISO 9001
CO Course – Organization Context – Diagnose and create bases
− Internal and External Issues, Stakeholders and Scope of the QMS
− Determination of the QMS Processes
LP Course – Leadership and Planning at 9001
− The importance of leadership in ISO 9001
− Planning
SDR Course – Document System and Other Resources
− Determination and provision of resources
− Competence, Awareness and Communication
− Documented information
Course O – Operationalization vs ISO 9001
− Operationalize – The Customer at the center of the Quality Management System
− Operationalize – The role of suppliers
− Operationalize – Planning and Control
OAM Course – Observe, analyze, evaluate and improve
− Performance Assessment
− Improvement
− Certification Process
METHODOLOGY
Courses in B-learning format where all topics are presented on video, using expository methods, metaphors and indication of practical examples.
They are consolidated with active and discovery methods (practical exercises, simulations, recreational activities, etc.) in order to promote the motivation and commitment of the participants.
DURATION
20h – Video time + the time considered necessary to carry out the proposed activities.
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