QUALITY MANAGEMENT SYSTEMS: INTERPRETATION OF ISO 9001
QUALITY MANAGEMENT SYSTEMS: INTERPRETATION OF ISO 9001
The implementation of Quality Management Systems is, more and more, a common practice that, if well applied, can help organizations to improve their results.
However, the implementation of quality management systems presupposes mastering the requirements of the reference Standards, namely the ISO 9001 standard.
This course intends to interpret and exemplify the implementation of the requirements of this Standard in a simple, playful and practical way.
OBJECTIVES
At the end of the action, trainees will be able to:
– Identify the concepts and principles associated with the theme of quality,
– Identify and interpret the requirements of ISO 9001,
– Identify some ways to implement the requirements
– Identify the necessary steps to implement a Quality Management System.
RECIPIENTS
– Quality professionals
– Anyone with an interest in the field.
PREREQUISITES
It is important to have a copy of ISO 9001:2015 and preferably also of ISO 9000:2015.
CONTENTS
The Language of Quality
– Quality Management Systems and standards that govern them
– Quality Management Concepts and Principles
– Process approach, the PDCA cycle and the concept of risk-based thinking
Knowing the Organization and Creating the Structure of the Quality Management System
– Internal and External Issues,
– Stakeholders and Scope of the QMS
– Determination of the QMS Processes and their Interactions
The role of Top Management
– The importance of Leadership in the Quality Management System
– Quality Policy and Objectives,
– Definition of roles and responsibilities
The Bases of a Quality System
– Documentation vs. Communication
– Definition of the Document Management System with regard to:
– levels of documentation;
− interconnection of the various levels of documentation;
− issuance, approval, revision and updating of documents;
− maintenance of the document system;
– Ways to promote/train employees
(Recognize the need to make the Document System friendly);
– Process description and monitoring
Resources
– Resource determination and maintenance
– Competence, Communication and Awareness
Operationalization
– Plan and control the operation
– Determination of product and service requirements
– The role of suppliers
– Handle nonconforming outputs
Improvement Implementation
– Performance evaluation
– Improvement
Steps for Implementing a Quality Management System
– Steps for implementing ISO 9001
– Players and associated advantages
METHODOLOGY
To be carried out online, live, or in a face-to-face format, using active and discovery methods (practical group exercises, simulations, recreational activities, etc.) in order to promote the motivation and commitment of the participants.
DURATION
24h
Request Information
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Portugal
Contacts
Tel: 351 211212021
AVTASQ was created ten years ago by Captain Carlos Pires, with the aim of creating and adding value to professionals in the field of Civil Aviation throughout the world.
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